Frequently Asked Questions
We’re here to help you
Yes. We believe in the power of nature and its beauty. Each copper bottle is handcrafted with love by our experienced artisans in Northern India, in a carefully-selected location that produces the finest of copper products. With every product being hand-crafted, this means each piece is handmade to be different from any other.
Some of the items may have minor imperfections in their finishing - just as nature does not produce two similar things.
Once the products are approved to be shipped to us in the UK, the founders themselves will pick your chosen Paani product, inspect and pack it especially for you, so that you can join them and start to Drink Fresh. Drink Pure. Drink Paani.
Copper is our main ingredient. The copper used in our products is over 99% pure and freshly made by hand. It's an amazing feeling to know that we are providing you with water bottles of high quality, as they undoubtedly will last much longer than anything else out there. Our bottles have no joints or seams and we also haven’t used any heavy metals during the production process, meaning it is toxicity-free.
It is essential that our products are as pure as possible, and to ensure this, we had this inspected by one of the world’s leading inspection companies, SGS. The results confirmed that our Paani Bottles passed all of the legal regulations.
Here at Paani, we want to make sure that we make products that are pure, sustainable and eco-friendly, so we have carried out the appropriate tests to ensure that our products are one of the best on the market.
- High grade copper with over 99% purity - Scientifically confirmed (SGS)
- No harmful metals detected - Scientifically confirmed (SGS)
- Safe to drink from – Scientifically confirmed (SGS)
- Kills bacterial growth such as E-coli and Pneumonia within 24 hours - Scientifically confirmed (University of Southampton - Professor Bill Keevil, (BSc PhD CBiol FRSB FRSPH FAAM)
- Silicone grip sleeves (European Environmental Certification - SGS)
Fresh and pure is what comes to mind! Drinking water from copper first thing in the morning on an empty stomach is said to provide optimal benefits and can be considered a great way of starting off your day right! This drinking method follows Ayurvedic principles which recommend 6-8 hours for best results! Leaving it during this time will make your water taste fresh and pure! The reason for this is because the water will become increasingly alkaline the longer it remains in the copper bottle.
Fill up your bottle during the day when required and avoid leaving water in your bottle for more than 16 hours.
Yes. To avoid any negative effects of copper on your health, we recommend only storing still water in our Paani bottles. Milk or acidic liquids such as soda and juices could react with this precious metal and create unwanted compounds that will affect how you feel over time.
Have a view of a video we created especially for you to understand this beautiful metal on the Benefits, Dangers, Do's and Don'ts! - https://youtu.be/tnCoHA70U5o
Absolutely, the tests conducted on Paani Bottles are primarily done using UK tap water. However, it's essential to note that the benefits of using a Paani Bottle extend beyond the type of water used. The pure copper used by us possesses inherent properties that contribute to water purification and health benefits. Therefore, while the tests may be conducted using UK tap water, the effectiveness of the copper in the bottle is generally applicable to various water sources.
Why would we drink water that's been sitting around for 24 hours? It could be full of chemicals and other things we don't need!
Here at Paani we precisely choose not to create double-walled or insulated copper water bottles, and there are only two reasons to use a double-walled or insulated bottle: to keep water cold, or to keep it hot.
The ancient practice of Ayurveda suggests that we should drink lukewarm or room temperature water rather than cold because it can extinguish our digestive fire.
Our purpose is to always “Drink Fresh. Drink Pure. Drink Paani.”
Yes. We wanted to ensure that not only you get the health benefits from this Paani bottle but also have it aesthetically pleasing by introducing different coloured grip sleeves designed especially for your Paani bottle but also giving that extra grip and protection to when you’re on the go. These sleeves are interchangeable with any other Paani Grip Sleeve.
Watch this video for a step-by-step guide on our grip sleeves here!
The Paani grip sleeves are designed and moulded specifically for our re-usable Paani copper water bottles. The silicone sleeves are there for better grip and protection during your daily use.
If you know that you won’t be using it, then opt for no sleeve.
Additional Paani grip sleeves can be purchased in different colours.
Ayurveda developed over 3 thousand years ago in India, which incorporates many insights gained through natural science with spiritual beliefs about health and wellness. Ayurvedic medicine remains influential even though most modern countries have adopted more westernised healthcare systems.
The reference between Copper and Ayurveda is that the healing properties of copper are well known in India, where it has been used for centuries to treat everything from skin conditions and inflammation to respiratory problems.
The first time you use your Paani copper water bottle, it's important to give the inside a clean before use it, but also the same cleaning process once a week. All you require is to place the following ingredients INSIDE your Paani bottle:
- Distilled vinegar (3/4 table spoons)
- Sea salt (2 table spoons)
- Lukewarm water
Alternatively, if you do not have distilled vinegar then you can use citric acid or a fresh lemon with luke warm water.
For the exterior we recommend to rinse it under warm water only.
We've made this process easy by providing a step-by-step video on how to do just that - see here!
Our bottles are NOT dishwasher friendly and we DON'T recommend using any scrubs as this will damage the protective lacquer. Be sure to watch the full cleaning video which explains the cleaning process here. Your grip sleeve on the other hand, is dishwasher-friendly.
The durable copper will naturally discolour over time, especially internally. The dark spots that occur are completely normal. This is called Patina and is caused by copper being a reactive metal to oxygen and moisture and importantly, it is nothing to worry about. In fact, this is a positive sign and shows that you own a pure copper product.
We know the discolouration can be unsightly to some, so how do you get rid of it? It takes a few simple steps but we can get that sparkle back easily. We've made this process simple by providing a step-by-step video here!
The copper in a Paani bottle will protect you from bacteria, so there's no need to wash your bottles every day! We recommend doing the deep cleaning process once a week. When not in use, do not store water in and keep it dry. https://youtu.be/rwCpFL6FBtc
The Paani grip sleeves are made exclusively for your Paani bottles to protect and add style. The cleaning process is easy as they are dishwasher friendly but also can be washed in warm soapy water also.
We have designed this product in such a way so that it is easy to clean, using ingredients you can find in your kitchen cupboard. The only suggestion we have is to use sea salt as opposed to table salt, as it is stronger and buffs away the discolouration more effectively. In regards to vinegar, we recommend using distilled vinegar as this reacts to the copper well. Alternatively, you can use fresh lemon juice or citric acid alongside lukewarm water. Our care kit is there to help if required.
Not only are our products a graceful replacement for plastic or steel bottles, but also good for both your health and this planet. If well looked after, our product can be passed on to the next generation with no negative impacts!
With at least 80% of all copper ever mined still in use or available for future use, this metal has the potential to be recycled constantly without any performance loss. Copper’s ability as a sustainable material will only increase with time and effort put into its continued development! So yes, copper is 100% recyclable!
Yes. As well as our bottles, we have ensured that our grip sleeves are environmentally friendly also by conducting tests by one of the world’s leading inspection companies, SGS.
The test was directly done onto the silicone material and it proves that there was no toxic chemicals such as Mercury(Hg), Cadmium (Cd) and Lead (Pb).
Picked and packed in the heart of the United Kingdom, Leicestershire. All of our stock is held in our warehouse and despatched from the United Kingdom.
We currently ship within the United-Kingdom, European Union, USA, Canada, Australia. For more details please see our shipping policy here
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
UK Standard: 2-5 days
Europe: 7-12 days
We do accept returns in respect to the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way and kept in original packaging
– The return or exchange request is made within 30 days of delivery
To ask for a return, please contact our support team using our contact form stating the subject as RETURN.
For more info please see our Returns Policy.
Returns are free and a refund in full shall be issued to the buyer once the items have been received. The buyer however, is responsible for covering the shipping charges to returning the item(s) back to Paani.
Feel free to contact our support agents via the contact form for more details.
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support team.
Returns are confirmed within 14 working days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 working days of our services accepting your return.
All Paani products are handmade in India using traditional techniques, making each piece unique. No mass production can match the exclusiveness with which our trained and experienced artisans create this piece of art. In a few cases, there may be minor blemishes and imperfections in the making, just as in nature, where no two things are ever the same and yet, each carries its own beauty. We guarantee any of our products made by us and sold through our online store to be free of defect such as large dents and scratches due to our quality control, however, We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 30 days of delivery
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
To ask for a return, please contact our support team using our contact form stating the subject as RETURN. For more info please see our Returns Policy.
We currently don’t have any physical Paani stores. Our products are currently available only on our website and selected retail stores within the UK. If you see our branded products being sold anywhere else online then they are not official Paani products.
Absolutely! We provide wholesale opportunities for businesses interested in integrating Paani products into their inventory. Not only can you purchase in bulk, but we also offer co-branding options to showcase your brand alongside ours. Our minimum order quantity for wholesale or co-brand is 50 units, and we're happy to discuss customisations and pricing to meet your specific needs. Reach out to our team to explore how we can partner together to deliver the benefits of Paani to your customers.
