Refund policy
All Paani products are handmade in India using traditional techniques, making each piece unique. No mass production can match the exclusiveness with which our trained and experienced artisans create this piece of art. In a few cases, there may be minor blemishes and imperfections in the making, just as in nature, where no two things are ever the same and yet, each carries its own beauty.
Minor imperfections and marks are within the tolerance range of craftsmanship. As we work with pure copper, it is completely natural that copper could turn darker over time due to oxidation or patina build up. In such a case, you can clean your copper product using sea salt and distilled vinegar.
Cleaning instructions as well as further information and tips about our copper water bottles can be found directly on our FAQ section and also on our cleaning video
If you still wish to proceed with a return then we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@paanibottles.com. Please note that we shall provide an address once your email has been looked through.
If your return is accepted, we shall send you a confirmation email to confirm this. However, the buyer is responsible for covering the shipping charges to returning the item(s) back to Paani within 7 days of confirmation email.
You can always contact us for any return question at hello@paanibottles.com.
Damages and issues
Please inspect your order upon arrival and contact us within 7 working days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the product(s) is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@paanibottles.com.
